1. Only persons older than 18 years are able to purchase products in our internet – shop. 2. In order to make a purchase you need to register and send us filled form of order. 3. By making a purchase the client agrees with all stated conditions 4. After completing the order the client receives information considering date and place of delivery.
Order registration
In
order to make a purchase you need to register by filling in your login
and password. Only you can use this login and password to register in
our internet – shop. The login and password is used by the system to
identify you, show you the history of orders and let you check the
state of your current order.
The basket
In
basket you can identify the quantity of products or delete the order
from the basket. You can always check and change the content of the
basket.
In basket you can see the ordered articles and the
prices for them. You can send your order by clicking the appropriate
button. After you will receive an e-mail confirming the order you have
sent and receiving the order by the seller.
Data security
We
guarantee you the security of data. All information concerning the
customer is secured against misuse and will not be passed to other
people. All data sent by the customer will be used only in order to
complete the order. You will not receive any undesirable e-mails after
the order is completed.
Prices
All prices stated on our web site are in EURO and include packaging charges and V.A.T.
We are happy to offer our clients 30% discount on items presented on our web-site.
In
case the price on particular item is not quoted please contact us. This
may happen in case of complicated hand-craft production.
Time of delivery
Ordered goods will be delivered to the customer within 14 working days. In case of exclusive limited series goods the time of delivery depends on the type of product:
individual order in quantity of 1 item will take 30 to 90 days to complete
production of exclusive items for interior will take 5 to 30 days to complete
production of individual unique items will take 20 to 45 days to complete
We
want to attract your special attention to additional fees connected
with transportation in case of order of exclusive iron items.
Methods of payment:
1. With cash on the delivery date 2. In post office after receiving the order. 3. Through bank transfer. 4. By Credit Card
Order canceling
In case of order canceling the customer needs to send us an e-mail stating the number of order, which he or she cancels.
Return policy
In
case the customer is not satisfied with the product he or she should
send us a written complains within 3 months from the taking of delivery.
The returned goods should be clean, in original box from the producer.
The refund will be made in accordance with the law of RF.
The customer has to add the list of returned goods, stating the number of damaged order and the reasons of return.
The
goods damaged during the delivery should be returned within 2 days from
the taking of delivery. Otherwise the seller takes no responsibility
for their compensation.
The maximum period for solving the return request is 30 days.
In
case the seller agrees with the return he must according to his wish
either replace the damaged product with the new one or refund the money
in the amount of product price.
The return policy does not include refunds of products damaged as a consequence of misuse.
The customer will pay full shipment and making materials cost.
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